How customer success will secure your growth story - EP 08 | Linus Haferkemper

Your customer success team is only a cost center at your company
- and you’d like to change this? Fortunately, you can (and this
episode tells you how).

Actually, your CS-team can even secure your growth story and
become a profit center!

Like it or not, more and more SaaS companies these days have a
hard time growing new clients.

The only logical question therefore is: How can we expand and
develop our existing ones even better?

In this episode of #thesaassymphony, Linus Haferkemper and I talk
about exactly what has to be done in order to grow revenue from
already existing clients – and even monetizing services that you
are giving away for free right now.


We talked about what non-value-adding activities you should cut
out, how to actually quantify your CS-teams impact and what you
can do right away when thinking about leveraging your customer
success potential.

Tune in, have fun!

#b2bsaas #customersuccess #growth

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