How Can Your Restaurant Engineer More ‘Wow’ Moments

Food quality and customer experience are fundamental to the
restaurant business and are often the result of a dedicated team
that puts customers first and invests in technologies and
procedures that are focused on the whole customer journey.


On this episode of The Main Course, host Barbara Castiglia talked
with Tony Darden, President of MOOYAH Burgers, Fries &
Shakes. MOOYAH is a fast-casual restaurant chain with over a
hundred locations. With a focus on fresh food — from never-frozen
beef to buns baked in-house — MOOYAH continues to expand
locations and is always striving to create the best customer
experience.


“We’ve got to make a great impression on our guests,” Dared said.
“We have things we call wow moments.” Customers are greeted by
smiling faces and a welcoming dining room with attentive and
cheerful team members. The goal is a frictionless and convenient
experience for customers that involves everything from an app for
ordering and display screens in the kitchen that makes the
process seamless.


Darden has 25 years of experience in the restaurant business and
knows how important company culture is to the success of the
brand. He began as a server and loved the sense of community and
teamwork he found in food service. Now as president of MOOYAH he
is putting his experience to work in creating what he calls a
“ridiculicious” customer experience.