Why Are McDonald’s Ice Cream Machines Seemingly Always Down?

Daniel Estrada, co-founder and CEO of 86 Repairs, noticed a large
gap in the restaurant industry, which ultimately lead to the
formation of his company. He discusses those gaps and more with
the Host of The Main Course, Barbara Castiglia.


86 Repairs is a subscription service for multi-unit restaurants
of five locations or more where customers text the repair experts
any time something breaks, and the company manages the entire
process of finding a solution.


The company prides itself of using data to first guide the
customer on finding simple solutions that don’t require an 86
Repair representative, which saves the customer production loss
time and expenses and in turn builds trust.


What sets 86 Repairs apart is that they log every maintenance
need or fix request, which gives them a significant amount of
data to use in preparing preventative maintenance plans.
Conversely, most restaurant operators apply a ‘Band-Aid solution’
to the problem instead of utilizing data.


“We found that most restaurants are struggling with just trying
to manage this on their own,” Estrada explained. “More
specifically, they have each manager in each location trying to
manage this on their own.”


By utilizing their extensive database and not marking up their
rates with service providers, 86 Repairs can significantly reduce
a customer’s bottom line.


He continued, “We found $50,000 in savings just by optimizing
which vendors were being dispatched for which types of service
requests.”


As for the conspiracy around McDonald’s ice cream machines
reportedly always being down… Tune in to hear Estrada’s response
in solving that mystery.