#583 Engaging Customers in a Virtual World with Frankie Spires and Ferry Hunt, Co-Founders of See Your City

In today's episode we're pleased to be joined by one of our
clients, See Your City.


See Your City are on a mission to bring the world together
through unconventional localised tour experiences hosted by each
city's most intriguing advocates.


Co-Founders Frankie Spires and Ferry Hunt join us to to describe
how the pandemic has impacted the walking tours arm of their
business and how this accelerated the development and successful
launch of their virtual tours.


In this episode we discuss:





See Your City's mission within the tourism sector

Training and motivating employees to adapt communication
skills for Zoom

The challenges (and solutions) when trying to recreate
offline experiences online

The important distinction between employees technical ability
and capabilities

Techniques to help keep people engaged in online experiences

The importance of having moderators to facilitate customer
engagement during online events






Referenced on this episode:





https://shadow.tech/






CONNECT WITH SEE YOUR CITY:





https://seeyour.city/

https://www.instagram.com/seeyourcity1/

https://twitter.com/seeyourcity1

https://www.facebook.com/seeyourcity1






CONNECT WITH SCOTT:





scott.colenutt@sitevisibility.com

https://www.linkedin.com/in/scottcolenutt






CONNECT WITH SITEVISIBILITY:





https://www.sitevisibility.co.uk/

https://www.youtube.com/user/SiteVisibility

https://twitter.com/sitevisibility

https://www.facebook.com/SiteVisibility

http://instagram.com/sitevisibility






For all show ideas, guest recommendations and feedback email
marketing@sitevisibility.com


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