Episode 45: Enhancing Customer Success Strategies in B2B the Right Way: In conversation with Rick Chappel, VP of Customer Success at Zilliant

While the role of the typical B2B sales and marketing person is
changing rapidly, so is the scope of customer success in tech and
B2B. In this episode, to share some thoughts and tips on
improving customer success in a downtime we had Rick
Chappel, VP of Customer Success at
Zilliant joining us. 


Key topics covered:


Customer success best practices that B2B customer-facing
teams should be focusing on more today

A few innovative customer success and care initiatives

Boosting customer satisfaction and success with the right
tech 

Zilliant's experience driving customer initiatives during the
Covid-19 downtime