Episode 71: A Podcast Subseries within a Series: Paroma Sen of SAP speaks to Paroma Sen of SalesTech Star about Changing Customer Experience trends that B2B marketers need to focus on

*The Paroma in Conversation with Paroma series
is a sub series within the SalesStar Podcast!


*To listen to the previous episode of this subseries: Go
here! 


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Paroma Sen of SAP joined Paroma Sen of SalesTechStar in this
(second!) episode of the Paroma in Conversation with Paroma sub
series to talk about evolving CX trends in the B2B marketplace.


Key topics covered:


Top and emerging B2B and B2C Customer Experience trends 

CX initiatives that stood out during the Covid-19 pandemic

What it takes to plan a better customer experience today
(tips, dos, dont's, thoughts!)