Episode 81: Customer Trends and the Changing Feedback Game: with Rob Holland, Chief Executive Officer at Feedback Loop

Rob Holland, CEO of Feedback Loop, an agile
research platform for rapid consumer feedback shared a few
thoughts on the changing customer-feedback game prevalent in
today's online marketplace:


Key topics covered:


Ecommerce trends and its evolution since 2020

How implementing a comprehensive feedback loop is crucial to
customer experience

What matters most when it comes to driving customer retention
in online sales