Episode 85: How do you Boost Customer Success in B2B: with Michelle MacCarthy, Global Head of Customer Success at Unit4

Customer success today is more about building stronger and
engaging online customer communities, Michelle MacCarthy,
Global Head of Customer Success at Unit4 dives deeper
into today’s changing trends in this podcast:


Key topics covered:


Evolving customer success trends reshaping the B2B market

Building stronger online interactions

The importance of growing online communities of happy
customers

Sales technologies and marketing technologies that boost
customer success