Episode 161: How to Establish Better Customer Success Frameworks with You Mon Tsang, CEO and Founder of ChurnZero

We welcomed You Mon Tsang, CEO and Founder of
ChurnZero, (a leading Customer Success platform and
partner for growing SaaS and subscription based businesses) to
this episode of the SalesStar Podcast to discuss ways in which
B2B tech brands can build better customer success frameworks





Key topics covered:





The evolution of ChurnZero

How customer success trends are changing in B2B

The impact of AI/Generative AI in sales and marketing