Episode 212: What Drives Better Customer Success Outcomes: Featuring Sam Mohamed, VP of Customer Success, Sprinklr

Sam Mohamed, VP of Customer Success at Sprinklr
a leading enterprise software company that helps drive
customer-facing functions shared his expertise and insights
around Customer Success and what drives better CS journeys in B2B
tech.





Key topics covered:





-> Factors that need to have a complete overhaul when it comes
to B2B SaaS Customer Success journeys and processes





-> Takeaways from B2B SaaS brands that boast of great CS
journeys





-> The near future impact of generative AI on sales, after
sales, customer success