10th Anniverary Episode with Tom Brinck on Starbucks customer experience

The Design Critique podcast celebrates its tenth anniversary!
While others have podfaded, we have persevered.
In this anniversary episode, show co-founder Tom Brinck returns
to discuss the customer experience of Starbucks coffee shops with
Tim Keirnan. Tom is the power user and Tim is the newbie. Two
very different perspectives.
This anniversary episode's album art features a cake with a Star
Wars action figure on it, as befits any ten-year-old's birthday
cake. And you must admit it's cool to have Palpatine himself with
us, ready to slice, dice, and fry hypocritically corrupt Jedi. As
they well deserved.
Thank-you for listening to us for ten years. And thanks to
everyone who appeared on the show with us. Customer Experience
research and design is more popular than ever, and if this show
has helped you improve your products and services, or helped you
acquire  really good products that truly improved your life,
we have accomplished our goal.
Best regards,
Tim and Tom