DC115 Critique: Windows 10 Upgrade UX Nightmare

DC115 Critique: Windows 10 Upgrade UX Nightmare

The Windows 10 upgrade has become infamous for its pushy, hard sell approach and its "phone home" data tracking "features". Did you know the "hard sell" is known by such other fun names as "advance consent" and "inertia selling"? It's all about...
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vor 9 Jahren

The Windows 10 upgrade has become infamous for its pushy, hard
sell approach and its "phone home" data tracking "features". Did
you know the "hard sell" is known by such other fun names as
"advance consent" and "inertia selling"? It's all about
disrespecing customers' property rights, personal rights, and
using people as objects for short term gain instead of offering
them a decent value proposition.


As recounted in this episode, even the technical implementation
has flaws that result in a customer experience that disappoints
at best and enrages customers at worst. At least, this customer
was not satisfied.

For those of you who share my concerns at Microsoft's
disresepctful, anti-customer approach, the GWX control panel may
offer some relief from the Windows 10 upgrade annoyance. Check it
out at
http://ultimateoutsider.com/downloads/


NOTE: This critique is of the Windows 10 upgrade process itself,
not of Windows 10's user experience as an operating system and
user interface.


 

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