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Rahul Malhotra – How Orion Mall is Increasing Revenue with a WhatsApp Chatbot

Rahul Malhotra – How Orion Mall is Increasing Revenue with a WhatsApp Chatbot

Conversational Everything Masterclass | Sinch Engage vor 3 Jahren

WUMMM Weekly

0:00

31:47

In times of online shopping and delivery services, it is not easy
for malls to attract shoppers to come out. That's why Orion Mall,
Bangalore's third-biggest mall, came up with an innovative idea.
With the help of Chatlayer by Sinch, they launched a WhatsApp
chatbot.

In our WUMMM weekly talk, Rahul Malhotra, Head of Marketing at
Brigade Group, explains how the chatbot was able to attract more
shoppers, while providing them with an enhanced experience.

Read more:
https://engage.sinch.com/blog/whatsapp-chatbot-mall-orion-mall-bangalore/

Guest: Rahul Malhotra, Head of Marketing at
Brigade Group

Host: Katharina Kremming, Head of
Communication at Sinch Engage

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Produced by Sinch Engage