Rahul Malhotra – How Orion Mall is Increasing Revenue with a WhatsApp Chatbot

In times of online shopping and delivery services, it is not easy
for malls to attract shoppers to come out. That's why Orion Mall,
Bangalore's third-biggest mall, came up with an innovative idea.
With the help of Chatlayer by Sinch, they launched a WhatsApp
chatbot.


In our WUMMM weekly talk, Rahul Malhotra, Head of Marketing at
Brigade Group, explains how the chatbot was able to attract more
shoppers, while providing them with an enhanced experience.


Read more:
https://engage.sinch.com/blog/whatsapp-chatbot-mall-orion-mall-bangalore/


Guest: Rahul Malhotra, Head of Marketing at
Brigade Group


Host: Katharina Kremming, Head of
Communication at Sinch Engage





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Produced by Sinch Engage