74 - GIVE Customers what THEY want | Customer Service Tip

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Adding menu offerings, hosting new events, changing
decor... so many things you're trying to plan for your
restaurant, two questions in your mind... will it work, or will
it flop?


All that matters is understanding what our customers want
and give it to them. That's what success in this business is all
about.


So you are probably wondering how you would know what
your customer's desires are.


A simple tip is to ask them! Aside from directly getting
the information from your customers, asking them will make them
feel valued.


Indeed, we must always give importance to our customer's
feedback. Be sure to ask a variety of people and ask for their
opinions.


Never assume that people would love your ideas, instead
ask them. Gather intel, so you can make a wise choice on what's
going to serve your customers.


Also, another way to know what your customers want is to
read your online reviews. As well, read the reviews of those
restaurants within the 3-4 mile radius of your
establishment.


By doing all these things, you can discern what your
customers want to see more of, and what they don't. Keep in mind
that having great ideas isn't bad at all. However, you have to
ensure that customer feedback should be put into consideration,
first and foremost. Give customers what they want.