78 - Are you committing the Cardinal Sin Of Customer Service?

Today, we are talking about one of the greatest sins in
customer service. And that is complaining about your
customers.


Have you ever caught yourself complaining about your
customers in front of your people?


If you are the owner or the manager, or you are in a
leadership position, it's a huge NO-NO!


No matter how demanding a customer can be, we should
NEVER complain   babout them.


It has nothing to do with the customers, but what you do
with the culture of your company.


It's about the practices of your company on how you deal
with demanding or rude customers.


How you manage this kind of situation sets the tone for
your whole team, how they roll their eyes because you roll your
eyes.


You and I must remember the long term effects of the
different attitudes, the gestures, or the words that come out of
our mouth. It's because everybody is watching.


As they are watching you, your people will do what you
tolerate. Just like parenting, they will do what you do, not what
you tell them to do.