79 - WALK purposefully | Restaurant Management Tip

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How to walk purposefully?


A few days ago, our front of the house manager was
talking to me about our team. She said, "Did you know that we
need to teach our people how to walk purposefully?"


Puzzled, I asked her what she meant by that.


I got blown away with her answer. She stated that we must
train our people on how to walk purposefully -that is to walk
with urgency, walking with an awareness of their
surroundings.


To walk purposefully is not about being rushed, nor
ignoring details. It is about being laser-focused on a task at
hand.


For instance, you need to read the body language of the
customers in one table who probably need a to-go box. Or that
other table is almost done as you bring them the check.


To walk purposefully is having to anticipate what the
customers would require next and provide them with the service
that is needed.


It is going to require an enormous amount of
multi-tasking and presence of mind that our servers need to
implement, and I admire my team for that.