84 - REDUCE your Order Taking MISTAKES | FOH Manager Tips

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In this special episode of Making Dough Show, we are
answering a question from one of our avid podcast listeners,
Rich, a Restaurant FOH Manager from Asheville, North
Carolina.


Rich's query is about how to reduce mistakes when it
comes to order-taking.


We all know that in the restaurant business, order
accuracy is very critical. Inaccurate order can cause problems in
restaurants.


Order accuracy is not only about providing excellent
service, but it also concerns the customer's safety. For
instance, some customers give special instructions because they
may have allergies with a particular ingredient in the
dish.


As part of our company's commitment to providing
consistent order accuracy for our customers, here are some tips
we can share:


1. Document all the FOH mistakes. What are the mistakes,
and who makes the mistakes?


2. Conduct pop-quizzes as part of their training,
specifically for Menu and POS knowledge.


3. Implement order-taking accuracy techniques:



Repeat back every order


Talk as you do


Slow down customers



4. Give consequences to those who commit
mistakes:



Make scores and errors per person public


Coaching slips


Reduce hours


Retake menu/POS quiz


Rewatch video training


Make them apologize to the customer and the
team


Termination



Order accuracy is a crucial part of any restaurant's
success story. Our employees need to know that what matters to us
as restaurant owners or managers should matter to each and
everyone in the company.