115. 5 Most Common Restaurant Customer Complaints | And How to Respond

What are the most common customer complaints you receive
in your restaurant?


Customer complaints are inevitable in every business.
Perhaps, restaurants are one of the most susceptible
establishments where you get to experience guest complaints every
day. From a mild issue that can make a customer say it politely,
to a severe problem that can escalate to an angry customer,
anything can happen within a snap of a finger.


But what does a customer complaint mean? How to handle
customer complaints? Ultimately, it is a gap between a customer
who is expecting our food or service, and our failure to meet
that expectation.


In today's show, we are talking about the five most
common restaurant complaints and solutions, such as:


Wait time (speed of service)


Order inaccuracy


Dirty Restrooms


Friendly servers (greeting)


Poor Handling of our Customer Concerns


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