208. Mastering Customer Service: How to Exceed Expectations Even on Your Worst Day | Restaurant Owner Tips

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Mastering Customer Service: How to Exceed Expectations Even on
Your Worst Day | Restaurant Owner Tips





Welcome to a transformative episode of Making Dough Show, where
we unravel the secrets of mastering customer service in the face
of personal challenges. In this enlightening discussion, we delve
into the universal truth that everyone, even the best of us, has
bad days. Join us as we explore the expectations placed upon us,
whether we're working the kitchen or serving guests, and how
those expectations shouldn't waver, even on our toughest days.
Discover the art of maintaining a high standard of service,
ensuring that every customer's experience is exceptional, no
matter the circumstances.


In this episode, we provide practical advice on navigating those
challenging shifts. Learn the importance of active listening and
empathizing with customers, turning your focus outward to create
a positive environment. We share valuable tips on affirmations,
not just for your own benefit but also for uplifting your team
during rough seasons. We emphasize the significance of effective
communication with managers and colleagues, creating a supportive
workplace where everyone can thrive.


Moreover, we highlight the power of relying on scripts in
customer interactions. Understand how sticking to a well-crafted
script can help maintain professionalism and consistency,
ensuring that your customers receive the outstanding service they
deserve. Join us as we explore the building of character through
challenging seasons, reminding ourselves that, with effective
communication and a positive mindset, we can not only survive but
thrive, exceeding our guests' expectations. Elevate your
hospitality skills and watch the full episode now!





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