232. Turning Complaints into Loyalty: The Art and Science of Customer Complaints

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Turning Complaints into Loyalty: The Art and Science of Customer
Complaints.


In today's episode of the Making Dough Show, we’ll dive into a
crucial skill for any restaurant owner: how to transform a
complaining customer into a loyal guest. Is it really possible to
win over fussy customers?


Customer complaints can be a goldmine for growth when handled
right. I'll also break down how to calculate the lifetime value
of your customers and share key strategies for resolving
complaints that lead to lasting loyalty. Stay with me until the
end as we explore the art and science behind turning complaints
into opportunities for building stronger relationships with your
guests!


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management, leadership, and operational mastery!





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