Ep. 4. How to create chatbots that people actually use, with Hillary Black

Yo, chatbots.


They’re all the rage, but are they actually going to be a
necessary tool for UX writers and content strategists in the
future? How essential are they to your arsenal? If they are, what
skills do you need to learn?


That’s the crux of today’s interview with Hillary Black, VP of
Strategy & Conversation Design at Black Ops. Her company has
created multiple chatbots for clients in the insurance, finance,
and retail industries. She brings a wealth of knowledge to the
podcast about what UX writers need to know about this exciting
field.


Hillary has actually published a fantastic ebook about how to
create chatbots, and Writers of Silicon Valley listeners get a
free download! Use the code “Podcast” at Gumroad to download your
copy.
I hope you enjoy the podcast, and as always, please leave a
review on Apple Podcasts if you enjoy the content! It helps others
find the pod.

Stuff we mentioned:




Hillary’s ebook on Gumroad




Chatbot Conversation Design Club on Facebook




Find Hillary online:




Twitter




Listeners get 20% off podcasts and workshops
at UX Content Collective!
Just use PODCAST20 at checkout.