Ep 131: [Client Love] A Communication Framework That Fosters Trust and Eliminates BS

Last week I talked about the importance of building trust with
your clients in order to have a great client relationship.


If you're in a relationship or you've ever been in a long-term
relationship, you know that communication is key to having great
relationships with people. Now, that might be true with a spouse,
but it's true with anybody in your life, and it's definitely true
with clients.


So today I want to share a really simple framework that you can
use with all of your communication with clients to ensure a great
outcome at every step, and so that you don't waste time with all
the things that can happen when communication goes astray.


Tune into this episode to hear:


Why having to refer to the contract means you’re not
communicating effectively

How using “bookends” brings clarity to every client
conversation

Why it’s important for a client to have the next steps
clearly written out



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