Ep 132: [Client Love] How To Delight Your Clients

How can you turn all clients into raving fan clients who love
working with you and cannot stop telling all their friends about
you?


That has been our topic this month. In the last two episodes, I
talked about two important ingredients, trust and communication.


Today, I want to talk about the third and final main ingredient,
which is delight.


Of course, we want to meet and exceed the expectations of our
clients. We want them to not only be happy with the end result
but overjoyed with it. And we want them to feel a sort of
appreciation for us as well. 


How can you add an experience of delight so that clients don't
only get what they hoped for when working with you, but they get
more?


Tune into this episode to hear:


What you’re really going after when you give a client a gift

What a thoughtful client gift should look like

How to use your automated emails to add little points of
delight

Why it’s worth spending a little extra time to anticipate and
fulfill clients needs before they even think of them



Learn more about Pia: 


Learn more about No BS Agencies Mastery

No BS Launchpad

No BS Agency Owners Free Facebook Group

The Show Your Business Who's Boss Crash Course 

Start reading the first chapter of my book

Piasilva.com

The 50/25/25 Rule to Profit and Freedom Mini Course



Resources:


E. 112: Dan Gingiss on What Makes a Memorable Customer
Experience (Which Does Not Mean Expensive)

The Leverage Model

BOXFOX