What We're Learning from COVID

In this episode, Sean and Gina discuss how COVID has served as
low tide, exposing whether a bank's fundamental elements – like
the brand and branch network – are up to the challenge. They take
a listener question about how he can help his community bank and
discuss banking's oppenness to change in this moment. Sharing
success stories, they discuss banks leveraging their spheres of
influence and remaining focused on customer-centric experiences,
even as the industry prioritizes efficiency.


This podcast is hosted by ZenCast.fm