Forward Focus: Banking This Year & Beyond

In the year-end episode, the Believe in Banking podcast covers
the key trends and themes that have shaped the banking industry
in 2024 and are expected to continue in 2025. Conversations
between Gina Bleedorn, Juliet D’Ambrosio, and Sean Keathley
address the generational shift in banking, finding Gen Z more
focused on advisory experiences and driving banks and credit
unions to invest heavily in their branch networks to stay
relevant. Bringing the brand into the branch remains essential
for financial institutions to build loyalty and advocacy with
customers, and a bigger focus on branding or rebranding is shown
to be a core tenet for success in financial services. Finally, no
December episode would be complete without addressing the rise of
generative AI that is set to transform the banking industry by
automating routine tasks and freeing up bankers to focus on
higher-value human relationships.


This podcast is hosted by ZenCast.fm