People-Powered Banking: A Conversation with Frost Bank

In this special episode, Sean and Gina welcome Jimmy Stead, Chief
Consumer Banking Officer at Frost Bank, a $40 billion Texas-based
bank that is focused squarely on the customer’s experience. Jimmy
talks about decisions the bank has made to keep people at the
center of their growing organization, like banishing phone trees
and providing 24/7 customer service, allowing people to connect
directly with bankers. He also addresses the bank’s relationship
strategy saying that they’re at their best when people are
engaged in their communities and how the branch serves as a focal
point of that commitment.


This podcast is hosted by ZenCast.fm