Balancing Digital and Physical Delivery

In this episode, Sean and Gina discuss post-COVID consumer trends
and how banks are successfully balancing digital engagement with
physical delivery. As consumers increase their online and mobile
usage, banks are investing in those experiences. And while
digital may have been banking’s roadmap pre-COVID, it has even
more urgency now. As the industry shifts to meet these demands,
the role of the branch remains critical for acquisition and
growth, so banks must look at formats and optimization as they
move toward a more ideal omnichannel state.


This podcast is hosted by ZenCast.fm