The Intersection of Trust and Technology in Banking

In this episode, Sean and Gina discuss the intersection of trust
and technology. The acceleration of consumer use of digital
through COVID has made commoditization and lack of trust dual
risks for financial institutions. But new data shows that
business overall has become the primary trusted institution for
consumers in the pandemic era, providing a real opportunity for
banks and credit unions to build on a trusting relationship. They
address practical solutions where the value of community
institutions in real trust-building can be balanced with just
enough technological sophistication for servicing customer needs
conveniently and efficiently.


This podcast is hosted by ZenCast.fm