Banking 2021, Part 1: Trends & Topics That Defined The Year

In this special episode, we take a look back at the trends and
topics that defined 2021. Sean and Gina discuss how banking
provided short-term solutions to challenges and what
opportunities opened up because of the pandemic that will endure.
They spoke specifically about banking's balance of technology and
human consultation, and the staff that it takes to be at the
right place at the right time for customers and members. With
clear eyes, the two hosts all but predicted the increasing
deployment of hybrid solutions like ITMs and smaller format
branches that are transforming the consumer banking experience
post-pandemic.


This podcast is hosted by ZenCast.fm