Embracing the Challenger Mindset

Over the last several years, there has been a ton of talk about
the impact of outsiders like fintechs on banking and ways
community institutions have to keep up. In this episode, Sean and
Gina flip the script a little and reframe the idea of what it
means to be a challenger in banking today. What are the ways
community financial institutions and regional banks are leading?
For these banks, embracing a challenger mindset means going
beyond technology tools and focuses on other ways of innovating
and competing. With examples in branch and mobile banking, the
discussion uncovers ways that banks dig into their core, double
down on their brand and meet people where they are to deliver
experiences they want. And customer satisfaction scores show the
approach is working.


This podcast is hosted by ZenCast.fm