Growing Smarter – Banking for a New Year, Pt 2

In episode two of our two-part Believe in Banking podcast series
on growth, Sean and Gina discuss the evolving expectations in
banking – from generational demands for advisory experiences to
neighborhood variations – all impacting how the branch functions.
Their conversation covers how generational life stage differences
offer an opportunity for banks to step up and serve, especially
as Millennials and Gen Z visit the physical bank branch more
frequently and Gen X enters their prime earning years. They
address the need for financial institutions to adapt to these
changing conditions and reimagine their retail delivery. They
also share best practices of financial institutions that have
successfully updated and modernized their branches by starting
with a strategy and establishing a new North Star experience,
resulting in branches with the right bankers, the right design,
in the right neighborhoods.


This podcast is hosted by ZenCast.fm