Age of Intelligence: AI's Influence on Banking

In this episode, Adrenaline’s Chief Brand Officer Juliet
D’Ambrosio joins Gina Bleedorn as the new cohost of the Believe
in Banking podcast, as Sean Keathley, the former CEO of
Adrenaline, moves to an advisory capacity to focus on his health.
In this discussion, Gina and Juliet explore artificial
intelligence in banking and the opportunities it brings to
transform banking experiences. They note how the past year has
been pivotal as the next wave of generative AI rolls out with
powerful tools, like ChatGPT. Their conversation covers current
uses of AI for banking, such as chatbots for customer service,
and outlines the operational and productivity gains for banks
that adopt AI. They address how banking is already an AI
frontrunner with the financial industry leading the way for AI
adoption, with the potential to automate anywhere between 20% and
40% of banking tasks. Finally, Gina and Juliet discuss how
artificial intelligence can free bankers from the rote aspects of
their roles and allow them to focus on higher-value conversations
and connections with customers.


This podcast is hosted by ZenCast.fm