EP 19: Designing a Patient Revolution | Maggie Breslin and Victor Montori

Maggie Breslin is the director of The Patient Revolution, an action
and advocacy movement for careful and kind care. She and her team
work towards a vision of a healthcare future defined by unhurried
conversations, seeing people in all their complexity, and care
plans that make intellectual, emotional, and practical sense.
Maggie has spent 15+ years as a designer and researcher in the
healthcare space, including 7 years at the Mayo Clinic’s Center for
Innovation. She has done extensive work on the development and
implementation of communication tools and programs that aim to
foster conversations in exam rooms, hospital rooms, homes and
public spaces about our lives and our health. She also teaches in
the Design for Social Innovation program at the School of Visual
Arts in NYC.   Victor M. Montori, MD is a Professor of
Medicine at Mayo Clinic. An endocrinologist, health services
researcher, and care activist, Victor is the author of more than
690 peer-reviewed publications and is among the most cited
researchers in clinical medicine and in social science. He is a
recognized expert in evidence-based medicine and shared decision
making, and minimally disruptive medicine. He works in Rochester,
Minnesota, at Mayo Clinic's KER Unit, to advance person-centered
care for patients with diabetes and other chronic conditions. He is
the author of the book Why We Revolt, and is leading a movement, a
Patient Revolution, for careful and kind care for all. Bon talks
with Maggie and Victor about the language of care, industrialized
health care and why they started The Patient Revolution.