5G and Its Impact on Customer Experience

According to a recent Statista report, the economic
impact of 5G on the U.S. gross domestic product will hit $484
billion by the year 2030. 5G is faster, more reliable, has more
capacity and less latency than the previous 4G wireless
technology — and has the capability of completely changing how
brands and consumers will think about the internet in the
future. 


But what exactly is 5G, how does it work and what type of impact
will it have on gaming, shopping, business and customer
experience? 


Frank Boulben, the chief revenue officer
of Verizon Consumer Group, has watched as each new
wireless generation has come into being, and he caught up with CX
Decoded to help us drill down how 5G might be used in consumer
and B2B cases.