Smarter Customer Support, With AI the Ultimate Sidekick

In this episode of CX Decoded, host Dom Nicastro,
editor-in-chief of CMSWire, dives into the future of AI in
customer service with insights from three leading experts in the
field. This episode brings together discussions from two
separate CMSWire TV "Beyond the Call" interviews,
featuring Barry Cooper, president of NICE’s CX
Division; Tom Laird, CEO of Expivia; and Keith
Farley, SVP of Individual Voluntary Benefits at Aflac.