Customer Experience and a Looming Recession

A recession can be like preparing to go backpacking. You have to
decide what you need, what’s unnecessary and what might
potentially weigh you down. 


CX leaders have to make similar decisions to successfully trek
the current economic landscape. They too have to pick and choose
needs, cull waste and protect the integrity of their teams — all
while serving their customers flawlessly. 


Tina Dobie is the chief customer officer
at Calendly. In this episode, she discusses how to
think about doing more with less while still driving marketing
leads, keeping customers close and your customer support agents
inspired.


We caught up with Tina in our latest CX Decoded podcast.