Inside the CMSWire State of Digital Customer Experience Report

Thinking about getting the latest CX and marketing tools for your
customer service agents or possibly investing in some artificial
intelligence? Are you wondering whether the pandemic ended up
hurting or helping digital customer experience? And just how is
the recession impacting what CX decision-makers are focusing on?
Or perhaps you're wondering whether interest is growing — or
diminishing or even stalling — for certain CX tools or
strategies. Or maybe you just want to know if others really don't
know what headless CMS is or does.


Meet Sarah Kimmel, vice president of research for Simpler
Media Group, which runs CMSWire.com. She tells us what the
numbers are saying by diving into the findings of the 2023
State of Digital Customer Experience Report. Sarah's got the gift
for wrangling meaningful findings that indicate where we're
headed. She's based in Chicago, aka the Windy City. If you really
want to chew the fat with her, try getting on her good side by
bringing up volcanoes or tornadoes.