AI-Empowered CX With Shri Nandan, Comcast

This episode is brought to you by Wix Studio.


Shri Nandan, VP of AI Experiences at Comcast, tells us how the
implementation of AI, particularly chatbots, in contact centers
has not only streamlined operational efficiencies but also
enriched the quality of customer interactions. Shri shares her
firsthand experiences in driving AI projects, emphasizing the
importance of a customer-centric approach and cross-functional
collaboration.