Strategic Alignment for CX and EX: April Ho-Nishimura, onsemi

This episode is brought to you by Wix Studio.


The convergence of customer experience (CX) and employee
experience (EX) is more than a trend; it's a strategic
imperative. Organizations are recognizing the symbiotic
relationship between how they treat their customers and their
employees, understanding that a holistic approach can drive
significant improvements in performance and satisfaction.
Bridging these two domains requires a nuanced understanding of
both the internal and external dynamics of organizations.