CX-EX Mastery on the Greens: Gautam Patankar, Bobby Jones Links

This episode is brought to you by Wix Studio.


The delicate interplay of customer experience (CX) and employee
experience (EX) forms the backbone of today's hospitality
management, where understanding and valuing the contribution of
each employee translates directly into enhanced customer
satisfaction. 


Embodying this principle is Gautam Patankar, chief experience
officer at Bobby Jones Links. With a rich background that blends
a love for golf with a keen insight into hospitality management,
Gautam stands as a testament to the power of aligning CX and EX.