Digital CX Evolution: Jessica Austin Barker, TIAA

In the latest episode of CX Decoded, Jessica Austin Barker, the
chief digital and client experience officer at TIAA, unveils the
intricate tapestry of TIAA's journey in transforming digital and
client experiences in the financial sector. This episode delves
deep into the nuanced approach TIAA has adopted, moving beyond
mere technological advancements to a more holistic integration of
digital innovation with a human-centric approach.