Episode 16: Using AI to create an exceptional customer experience

Featuring Ella Dillon, Chief Customer Officer of Conversica


She possesses deep expertise in Customer Experience design for
fast-growing pre-IPO SaaS companies rooted in loyalty-driven
retention and expansion. Before joining Conversica, Ella ran
Global Customer Support and Global Customer Success at
Outreach.io, supporting their growth through $150M in revenue.


Episode quote:


“People are starting to think about an integrated revenue
journey, not siloed. The old marketing was top of funnel get new,
get hot leads.”


Visit the complete episode page to learn more. Or subscribe to
the GRIN Gets Real podcast where you listen to podcasts.