Episode 007 - Customer Experience

The need of aviation customer experience during COVID19:
Systematic customer experience management is key to identifying
the most effective measures to regain trust in travelling and win
the fight for passengers despite limited resources in times of
crisis. Our experts Wolfgang Bublitz and Laura Nostadt share
insights on the concept on customer experience in the aviation
industry. The listeners will learn that customer experience is
not only a buzzword, but can be a leverage for cost savings,
innovations and new sources of revenues.


 


Moderator: Dominique Bayer - Consultant


Experts:


Wolfgang Bublitz – Associate Partner and Head of Solution Group
Customer Experience


Laura Nostadt - Consultant in the Solution Group Customer
Experience