Podcaster
Episoden
02.02.2022
18 Minuten
The pre-pandemic years were characterized by growth, tight schedules and congestions on the ground and up in the air, often resulting in poor operational stability. With the recovery to busier seasons ahead, enhancing operational performance is at the forefront of the to do list for all stakeholders. Our operations expert Sascha Vogel is outlining how operational stability can be achieved through effective collaboration between the aviation partners, and how continuous optimization and operationalization can re-instate trust in the aviation industry.
Moderator:
Sebastian Kaiser – Consultant in the Solution Group Customer Experience
Expert:
Sascha Vogel – Senior Consultant in the Solution Group Infrastructure & Operations
Moderator:
Sebastian Kaiser – Consultant in the Solution Group Customer Experience
Expert:
Sascha Vogel – Senior Consultant in the Solution Group Infrastructure & Operations
Mehr
27.10.2021
15 Minuten
Air cargo has become more digital in the past decade by initiatives like IATA’s eFreight program promoting the paperless transport of cargo. Yet, a huge potential for digitalization remains to be exploited by the industry. A major challenge is the lack of efficient data and information sharing between cargo stakeholders. In this episode, hosted by our moderator Sebastian Kaiser, our cargo expert Dominique Bayer shares her vision on a more digitalized air cargo industry.
Moderator:
Sebastian Kaiser – Consultant in the Solution Group Customer Experience
Expert:
Dominique Bayer – Consultant in the Solution Group Infrastructure & Operations
01:24: How Digital is air cargo today?
03:18: Why is digitalization a challenge for the air cargo industry?
06:45: Prerequisites for digital air cargo
08:10: Measures to improve digitalization on an individual level
11:57: Stakeholder collaboration as a catalyst for digitalization
13:28: The vision of enhanced digitalization
Moderator:
Sebastian Kaiser – Consultant in the Solution Group Customer Experience
Expert:
Dominique Bayer – Consultant in the Solution Group Infrastructure & Operations
01:24: How Digital is air cargo today?
03:18: Why is digitalization a challenge for the air cargo industry?
06:45: Prerequisites for digital air cargo
08:10: Measures to improve digitalization on an individual level
11:57: Stakeholder collaboration as a catalyst for digitalization
13:28: The vision of enhanced digitalization
Mehr
08.09.2021
14 Minuten
Ground Operations resembles one of the key pillars in aviation. Lufthansa Consulting’s initiative “GO 2030 – Ground Operations 2030”, is the umbrella for various deep dives into five focus topics of Ground Operations. In this podcast episode, our expert Eric Kuhn presents the identified focus topics, major challenges of Ground Operations, as well as solutions to those challenges. Together with the new podcast host, Sebastian Kaiser, he also gives an outlook on how aviation mega trends will affect the future of Ground Operations.
Moderator:
Sebastian Kaiser – Consultant in the Solution Group Customer Experience
Expert:
Eric Kuhn – Consultant in the Solution Group Infrastructure & Operations
Moderator:
Sebastian Kaiser – Consultant in the Solution Group Customer Experience
Expert:
Eric Kuhn – Consultant in the Solution Group Infrastructure & Operations
Mehr
05.05.2021
18 Minuten
In this episode, we discuss airline consolidation: something what aviation experts expect to intensify once COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally? Our experts worked on operational integration projects in the past and share their experiences and learnings with the listeners.
Moderator:
Dominique Bayer – Consultant and expert in crew management
Guest:
Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management
This episode includes:
Introduction of guests: 01:41
Evidence of airline consolidation: 02:35
Forms of airline operational integration: 04:50
Key considerations: 06:25
Why integration projects can fail: 08:08
Challenges during integration projects: 10:00
Crew management during operational integration: 12:25
Recommendations for airline managers: 16:08
Moderator:
Dominique Bayer – Consultant and expert in crew management
Guest:
Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management
This episode includes:
Introduction of guests: 01:41
Evidence of airline consolidation: 02:35
Forms of airline operational integration: 04:50
Key considerations: 06:25
Why integration projects can fail: 08:08
Challenges during integration projects: 10:00
Crew management during operational integration: 12:25
Recommendations for airline managers: 16:08
Mehr
21.04.2021
12 Minuten
Podcast: Bringing Customers Back - Part 2
Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money?
In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back.
Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com
Moderator:
Dominique Bayer – Consultant
Experts:
Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
This episode includes: Third trend - sustainability: 01:37
Fourth trend – personalized offers: 04:54
Outlook for implementation of trends - 09:11
Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money?
In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back.
Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com
Moderator:
Dominique Bayer – Consultant
Experts:
Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
This episode includes: Third trend - sustainability: 01:37
Fourth trend – personalized offers: 04:54
Outlook for implementation of trends - 09:11
Mehr
Über diesen Podcast
Lufthansa Consulting podcasts provide interviews and discussions
with industry experts on topics that matter most in aviation. We
offer exciting contents for airports, airlines, ground handlers and
everyone who is curious to learn more about the current issues of
the aviation industry. Lufthansa Consulting is an aviation and
management consulting company which is dedicated to globally assist
clients from the aviation industry and related industries to
successfully meet the challenges of the future.
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