Episode 015 - Bringing Customers Back - Part 2

Podcast: Bringing Customers Back - Part 2


Lufthansa Consulting’s aviation experts share their
perspective on the top four trends in customer experience and how
they will matter on the way out of the Covid-19 crisis.
What do customers need to regain trust in global
travel in time of the pandemic? What do they expect
in exchange for spending their money?


In this episode, our listeners will find out how
sustainability and personalized offers can be key for aviation
stakeholders to win customers back.


Contact Wolfgang
Bublitz for your copy of
the whitepaper:
Wolfgang.Bublitz@LHConsulting.com


 


Moderator:


Dominique Bayer – Consultant


Experts:


Wolfgang Bublitz – Associate Partner and Head of Solution
Group Customer Experience


Julian Wildtraut and Vera Aurbach – Associate Consultants
in the Solution Group Customer Experience


This episode includes:
Third trend - sustainability: 01:37


Fourth trend – personalized offers: 04:54


Outlook for implementation of trends - 09:11