Episode 015 - Bringing Customers Back - Part 2

Podcast: Bringing Customers Back - Part 2


Lufthansa Consulting’s aviation experts share their perspective
on the top four trends in customer experience and how they will
matter on the way out of the Covid-19 crisis. What do customers
need to regain trust in global travel in time of the pandemic?
What do they expect in exchange for spending their money?


In this episode, our listeners will find out how sustainability
and personalized offers can be key for aviation stakeholders to
win customers back.


Contact Wolfgang Bublitz for your copy of
the whitepaper: Wolfgang.Bublitz@LHConsulting.com


 


Moderator:


Dominique Bayer – Consultant


Experts:


Wolfgang Bublitz – Associate Partner and Head of Solution Group
Customer Experience


Julian Wildtraut and Vera Aurbach – Associate Consultants in the
Solution Group Customer Experience


This episode includes:
Third trend - sustainability: 01:37


Fourth trend – personalized offers: 04:54


Outlook for implementation of trends - 09:11