Episode 014 - Bringing Customers Back - Part 1

Lufthansa Consulting’s aviation experts share their
perspective on the top four trends in customer experience and how
they will matter on the way out of the Covid-19 crisis.
What do customers need to regain trust in global
travel in time of the pandemic? What do they expect
in exchange for spending their money?


In this episode, our listeners will find out how new health
and hygiene measures complement the trend of the seamless travel
journey and why both are of utmost importance to succeed in
customer experience in aviation.


Contact Wolfgang
Bublitz for your copy of
the whitepaper:
Wolfgang.Bublitz@LHConsulting.com


 


Moderator:


Dominique Bayer – Consultant


Experts:


Wolfgang Bublitz – Associate Partner and Head of Solution
Group Customer Experience


Julian Wildtraut and Vera Aurbach – Associate Consultants
in the Solution Group Customer Experience


This episode includes:


Introduction of guests: 01:40


Methodology of trend study: 03:16


First trend - health and hygiene: 04:40


Second trend – seamless travel journey: 08:08