Episode 014 - Bringing Customers Back - Part 1

Lufthansa Consulting’s aviation experts share their perspective
on the top four trends in customer experience and how they will
matter on the way out of the Covid-19 crisis. What do customers
need to regain trust in global travel in time of the pandemic?
What do they expect in exchange for spending their money?


In this episode, our listeners will find out how new health and
hygiene measures complement the trend of the seamless travel
journey and why both are of utmost importance to succeed in
customer experience in aviation.


Contact Wolfgang Bublitz for your copy of
the whitepaper: Wolfgang.Bublitz@LHConsulting.com


 


Moderator:


Dominique Bayer – Consultant


Experts:


Wolfgang Bublitz – Associate Partner and Head of Solution Group
Customer Experience


Julian Wildtraut and Vera Aurbach – Associate Consultants in the
Solution Group Customer Experience


This episode includes:


Introduction of guests: 01:40


Methodology of trend study: 03:16


First trend - health and hygiene: 04:40


Second trend – seamless travel journey: 08:08