Gaining clarity in conversational AI live from Boost Camp

In this special episode, recorded live at Boost Camp, we have
three industry leaders who are shaping the future of
conversational AI: Ben Maxim, CTO at Michigan State University
Federal Credit Union (MSUFCU), Åse Marthinsen, who leads
generative AI at Norway’s largest bank, DNB and Nick Mitchell,
Chief Revenue Officer at boost.ai.


We cover the ever-changing landscape of conversational AI,
including aligning teams, integrating data across channels and
designing experiences that are on brand and human-centric.


We look at how organisations are managing thousands of
conversational intents with lean teams, thanks to hybrid AI
models and smarter content workflows. There’s a growing focus on
data governance and trust, especially in highly regulated
industries like banking. But DNB and MSUFCU show that you can
scale responsibly, with MSUFCU’s chatbot Fran now handling 79% of
customer chats without escalation.


As AI gets faster, so do the expectations from customers and
leadership. We talk about the shifting role of contact centres
from answering FAQs to driving strategic initiatives and the
importance of staying ahead through continuous testing,
experimentation and AI-driven insights.


Shownotes:


Check out boost.ai: https://boost.ai/


Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeW


Subscribe to The AI Ultimatum Substack:
https://open.substack.com/pub/kanesimms


Get in touch with Kane on LinkedIn:
https://www.linkedin.com/in/kanesimms


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