How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

1 Stunde 24 Minuten
Podcast
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The future of AI-powered customer experience.

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vor 1 Monat

In this episode, Joe Kim, the new CEO of DRUID AI, unpacks what
might be the biggest shift in technology since the internet.


We discuss the evolving landscape of artificial intelligence and
its growing impact on businesses. Joe, who has been in his role
for 70 days, brings fresh perspectives on how DRUID AI positioned
itself as a workflow automation platform years before the market
caught up, a bet that's now paying off as companies move beyond
AI experimentation into real implementation.


The discussion covers the current state of the AI market,
including the challenges of customer adoption, why some customers
actively prefer interacting with AI over humans, and the
importance of maintaining a balance between generative and
agentic AI.


Joe also shares his vision of AI as the next major distribution
platform. Just as Amazon has tried to make Alexa the operating
system of our lives, OpenAI’s ChatGPT and similar platforms could
become the primary gateway to accessing services in the future.



Chapters

00:00 - Meet Joe Kim


00:33 - Celebrating 70 days at DRUID AI


01:35 - What attracted Joe to DRUID


03:06 - The real value of AI


06:43 - What Joe learnt about the market


11:19 - The AI God Box for enterprises


14:08 - The state of the AI market


20:29 - Why you should learn about AI as much as you can


23:47 - Generative AI adoption among enterprises


27:36 - The concept of agent washing


36:05 - Is AI bigger than the internet?


39:11 - ChatGPT as the new distribution platform


48:52 - Will chatbots replace websites and apps?


50:31 - The next 6–12 months for DRUID AI


56:59 - The biggest AI ultimatum facing businesses today


1:01:29 - AI replacing people is not growth


1:05:33 - The systems of record at enterprises and LLMs


1:08:46 - The future of AI automation


1:14:13 - LLMs could replace apps






Show notes

Find out more about DRUID AI


Follow Joe Kim on LinkedIn


Sign up for our webinar: How to run AI like your business depends
on it


Follow Kane Simms on LinkedIn


Take our updated AI Maturity Assessment


Subscribe to VUX World


Subscribe to The AI Ultimatum Substack


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