NiCE & Cognigy: The AI arms race in CX has begun

The AI arms race in customer experience just got serious. We’re
joined by industry legends Nerys Corfield (Injection Consulting),
Jon Arnold (J Arnold & Associates), and Henry Iversen
(boost.ai) to unpack one of the biggest AI moves in recent
memory: NiCE’s $955M acquisition of Cognigy.


We break down what this deal means for the future of AI-first
contact centres, the fate of best-in-class point solutions, and
the broader shift toward an AI-led customer experience strategy.
From questions of market consolidation and vendor lock-in to the
culture clash between product-led innovation and marketing
muscle, we share some real, unscripted insights into the
implications of the acquisition for enterprises, vendors, and
buyers alike.


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Show notes

Follow the episode guests on LinkedIn:


Nerys Corfield - Director, Injection Consulting


Henry Iversen - CCO & Co-Founder, boost.ai


Jon Arnold - Principal, J Arnold & Associates





Kane Simms on LinkedIn


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