Making human-like voice AI accessible and affordable with NLX and Inworld

Voice AI is having a breakthrough moment. With large language
models delivering unprecedented understanding and next-gen
text-to-speech achieving near-human fidelity, the possibilities
for immersive, scalable, and personalised customer experiences
are greater than ever.


We’re joined by Andrei Papancea (CEO & Co-Founder, NLX) and
Kylan Gibbs (CEO & Co-Founder, Inworld), who break down how
their companies are working together, making studio-quality voice
experiences accessible to developers and enterprises at scale.


The conversation traces how voice technology has progressed from
basic assistants to today’s lifelike AI voices. We also discuss
the shift from brand voices to brand personalities, and how voice
experiences can be tailored to different demographic segments and
eventually to individual users.





This episode is brought to you by NLX.


NLX is a conversational AI platform enabling brands to build
and manage chat, voice and multimodal applications. NLX’s
patented Voice+ technology synchronizes voice with digital
channels, making it possible to automate complex use cases
typically handled by a human agent. When a customer calls, the
voice AI guides them to resolve their inquiry through
self-service using the brand’s digital asset, resulting in
automation and CSAT scores well above industry average. Just
ask United Airlines.



Show notes




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